alight customer care representative job description alight customer care representative job description

Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Customer Care Representative Human Resources. Account Executive, Key Accounts Alight Solutions Jobs, Applications Developer Alight Solutions Jobs, Associate Consultant Alight Solutions Jobs, Customer Care Representative Alight Solutions Jobs, Senior Client Manager Alight Solutions Jobs, Senior Operations Analyst Alight Solutions Jobs, Solutions Architect Alight Solutions Jobs, Technical Business Analyst Alight Solutions Jobs, Alight Solutions Customer Care Representative Jobs. The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Our 15,000 colleagues proudly serve thousands of clients and their more than 30 million employees and family members throughout 180 countries. Esto te describe? Customer Care Representative Tasks. Pay Transparency Statement in compliance with the Colorado Equal Pay for Equal Work Act, the New York City pay transparency ordinance, and any other similar laws or ordinances: Alight takes into consideration a candidate's experience, education, certification/credentials, market data, and internal equity when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Alight Customer Care Representative Job, Remote or Florida City, FL At Alight, we believe a company's success starts with its people. We combine industry leading data and insights with unmatched depth and operational expertise to improve the employee experience and optimize cloud-enabled business processes. The Customer Experience Center (CEC) is in place to accurately handle multiple types of calls and emails coming into the EBRC from employees of Alight Solutions clients. * Handle a high volume of inbound calls from client employees as well as conduct outbound calls for follow up as required. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. We are one team, hungry for results, we focus on what matters, and know that for even the most difficult challenges, there is a solution and we will find it. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. * Experience in one of the following industries is preferred: Health Care, Human Resources Services or Financial Services. Our BDC agents act as a primary point of contact between our clients and our sales team, taking charge of inbound business See office directory This job listing has expired and the position may no longer be open for hire. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. READ MORE Awards and Recognition Our work with the most influential companies has been recognized across the world. It's why we're so driven to connect passion with purpose. * A demonstrated successful work history in customer service, insurance, or related field. You will be notified during the hiring process which checks are required by the position. You can deactivate or delete job alerts by clicking the button below. * Bilingual (English/Spanish) is a plus The estimated base pay is $36,558 per year. Customer Care Representative, Human Resources - Virtual Open to States in Eastern Time Zone job in Tampa, FL. Customer Care Representatives interact with the company's customers and are responsible for answering questions, solving problems, handling complaints, taking orders and promoting products and services. We strive for Excellence Every Day by collaborating with our clients and colleagues. This job was posted on Sat Jul 11 2020 and expired on Wed Jul 15 2020. Con el paso del tiempo, tendrs la oportunidad de continuar expandiendo tu conocimiento de productos de discapacidad y administracin de ausencias, en preparacin para avanzar tu carrera dentro de nuestra organizacin. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. * Be kind and compassionate Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. At Alight, we are reimagining how people and organizations thrive. See our awards. Alight is committed to the continued development of our colleagues. By applying for a position with Alight Solutions, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. at Alight Solutions. Learn more about our Customer Care offices, 43 resume tips that will help you get hired, 10 resume writing tips that will help you land a job, Guidelines for what to include in a resume. * Able to work independently and to adapt to a rapidly changing environment Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Customer Care Representative, Human Resources - Virtual job in Parkersburg, WV. These teams are a critical component of Alights health care,retirement and HR-delivery services. Take the first step today by joining our talent community. Learn more about our customer care offices. Days are spent interacting with people over the phone to help them with questions they have about one or more of the following: healthcare benefits, Medicare benefits, 401k savings and retirement plans, leaves of absences or payroll. As part of an industry-leading team, you will help drive results for our clients by delivering innovative and effective solutions as part of our Customer Care Delivery . Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. They inform them about products and services, answer their questions and resolve their issues. Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to one or more of the following: health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. 88 followers . We combine data-driven . Travel We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. The Customer Experience Center (CEC) is in place to accurately handle multiple types of calls and emails coming into the EBRC from employees of Alight Solutions clients. As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Customer Care business group within Alight, in San Juan, PR. * Make independent complex decisions within the scope of your authority Si es as , entonces ReedGroup es para ti! This training will take place during the first 5-weeks of your employment, and the hours are full time. Alight Solutions employees with the job title Systems Analyst make the most with an average annual salary of. Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. * Call Center and Hospitality experience preferred. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. DISCLAIMER: With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). * Demonstrate a positive attitude, self-awareness and embrace feedback Alight Solutions Easy 1-Click Apply. Reporting Relationships You will be notified during the hiring process which checks are required by the position. On average, Willa Davie works for one . The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. |, Route Manager Trainee (Entry Level & Experienced Hire), Assistant Manager, Merchandising - Colonial Plaza, Customer Care Representative - Open to Alight Alumni Only At Alight, we Think Forward and we Act Now to shape the future of work and life for organizations, people and their families! Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.. Alight Solutions You're able to quickly input and retrieve data while working with the customer on the telephone. How accurate is this most likely Total Pay range (base + additional) of $34K-$45K/yr? Mid Level Nuestros clientes dependen de ReedGroup para servir como expertos en una variedad de ausencias, requiriendo un dominio en el conocimiento de mltiples sistemas y productos. This may include assisting the caller in navigating the system as well. The role of a Customer Service Representative is to help customers understand the products and services being offered by a company. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. * Demonstrated proficiency with Microsoft Office; your PC skills must include the ability to use dual screens and multiple systems simultaneously (we'll provide the necessary equipment, of course!) * Bachelor s or Associate s degree, or a High School diploma and equivalent years of related industry experience. We recognize the importance of a work life balance. Get hired today! Customer Care Representative Greater Toronto Area, Canada. * Dependable, service oriented, honest, compassionate, persistent, and thrive in a working environment where you use your analytical & problem-solving skills to help others This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Our values are the essence of who we are: We believe in the power of people and know that the best ideas can come from anywhere. Customer Care Representative Human Resources. As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement. Virtual customer care represntative Dec. 12, 2022 - Customer Care Representative in Toronto, ON Recommend CEO Approval Business Outlook Pros I have been working with alight since 2021 july. At our core, we Champion People, help our colleagues Grow with Purpose.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. From company leaders to our newest colleagues, we all play a role in bringing our values to life. The mission of our customer care teams exemplifies the need for humanunderstanding. Alight Solutions Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 142 reviews Location All Ratings by category 3.2 Work-Life Balance 3.1 Pay & Benefits 2.8 Job Security & Advancement 2.8 Management 3.1 Culture Sort by Helpfulness Rating Date Language Learn more about Alight'sIgnite & Inspire programs for internship opportunities and new grad roles. All Rights Reserved. * Ability to multi-task using several Windows applications at once while assisting a customer on the phone. Depending on the location, skills, and experience, a customer care representative earns between 66,700 NGN and 196, 000 NGN respectively per month. Our people are our greatest assets at Alight Solutions because People Matter! Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. Tasks to include in a Customer Care job description . Es importante para ti unirte a una compaa donde "La gente cuenta" y "Hacemos lo correcto". We strive for Excellence Every Day by collaborating with our clients and colleagues. Try to use as many recent work or internship related examples as possible in order to show you have real world corporate experience. This may include additional research and ongoing casework. Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections. This role can be a remote/work from home position located anywhere in the Eastern, Central, Mountain and Pacific time zones. 2023 Snagajob.com, Inc. All rights reserved. Alight unlocks enterprise growth for the worlds most influential companies with future ready human capital and business solutions. * Excellent communication & collaboration skills with strong ability to empathize with customers Alight Solutions offers a promising . At Alight, we believe a company's success starts with its people. View Job description, benefits and responsibilities. Fully bilingual on-site outsourcing services in: We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. Reimagining how people and organizations thrive. Making outbound calls to follow up on tickets or confirm/reschedule a participant's appointments. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. Carry out monitoring visits to verify information provided by . . Alight Solutions is committed to a diverse workforce and is an affirmative action employer. $50K-$69K Per Year (Glassdoor est.) then the employee has changed 1 company and 1 job. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. Customer Service / Guest Services, Part-Time Pros. Find out if you meet the requirements! We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginningon your first day of employment, Alight is committed to the continued development of our colleagues. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. * At least 4 years of customer service experience, or a combination of education and experience: * High School diploma and 4 years of customer service experience, OR, * Associate s Degree and 2 years or customer service experience, OR, * A self-starter who has excellent communication skills (verbal and written) and the desire to provide the highest level of customer care and satisfaction, * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, * Ability to receive constructive feedback, then immediately and consistently apply it, * Ability to multi-task using several Windows applications at once while assisting a customer on the phone, * Flexibility to work a specified shift and extended hours as necessary, * Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, * Bachelor s or Associate s degree, or a High School diploma plus equivalent years of related industry experience. Alight is committed to a diverse workforce and is an affirmative action employer. The mission of our customer care teams exemplifies the need for human understanding. Check out our open opportunities below. We strive for Excellence Every Day by collaborating with our clients and colleagues. * Diversity programs to ensure Alight promotes an INCLUSIVE, open culture with diversity in thought and style. Must be able to work a flexible schedule based upon high call volume needs. We reward continuous improvement and encourage you to own your own development. Apply for Sr. Customer Care Representative Job, Remote or Florida City, FL, Customer Care Representative Job, Remote or Florida, Customer Care Representative Job, Remote or Moro, OR, Customer Care Representative Job, Remote or Texas City, TX. We learn from one another, champion progress and challenge the status quo. Browse by city or country to find one in your region. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Find out more about Alight's Workday practice, We do not make offers without interviewing, We do not ask for security deposits on equipment or anything else, We do not send checks through the mail or request payments through Western Union. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Licensing or Certifications for Customer Care List any licenses or certifications required by the position: AKBD, CIP, GB, PMI, CPIM, APICS, SAP, RFCS, NAFTA, ASE Education for Customer Care Typically a job would require a certain level of education. You have already created a job alert with same filters. Stay updated on our new opportunitiesJoin our. * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners .