Their refund policy may not be the best for someone that doesn't want to order from them again but my other two dresses turned out beautiful! Dispatch times may vary according to availability and subject to any delays resulting from postal delays for which we will not be responsible. Lucy in the Sky has a consumer rating of 2.83 stars from 1,066 reviews indicating that most customers are generally dissatisfied with their purchases. I greatly appreciate the customer support 24 hour 7 days a week chat box. The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.lucyinthesky.com or its licensors and are protected by copyright laws and treaties around the world. I understand this is a busy time of year but so many girls are buying homecoming dresses that won't arrive in time. Disclaimer as to ownership of trade marks, images of personalities and third party copyright. Number of comments: 0 Shipping I need to change my address or order, how do I do this? This may prevent you from taking full advantage of the website. Cassandra M. went beyond. - Kate. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? Tip for consumers:Pay attention to shipping times. WHY AM I RECEIVING A 'TRANSACTION CANNOT BE PROCESSED' ERROR AT THE CHECKOUT? For international orders, any taxes or customs fees are the responsibility of the recipient. Contacts: Adam Russell
[email protected] Ordered my daughter a winter formal dress. We'd love to find a resolution you can email us at
[email protected] for further assistance. The dress did not fit correctly and they will only give you credit no refund. what is the average shipping time? When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. Sky Support Email. I would like to know if i order my dress now you think it will arrive before june 29 knowing that i live in france? We accept PayPal, Credit/Debit Card, Apple Pay, or AfterPay for U.S Customers for payments. If you want to make a complaint to the Sky customer service team, they can be reached on . Pepper's Lonely Hearts Club Band. Yes, the one dress I never received was . They wasted no time taking my money but today is 10/7 and I have not received a tracking number and they have not replied to my last email I sent them yesterday. Registered: 04-01-2009. on 10-08-2013 09:47. My dress was supposed to be here on Mar2-Mar8 and was told it would be mar 24! Lucy In The Sky. We cover the cost of all domestic return shipping for all styles. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. HELP & SUPPORT. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? 5726 Solutions. Thanks for your feedback. These Sky contact numbers are available between 8am and 10pm every day of the week, and between 8am and 9pm on weekends. I ordered a dress on October 2,2019 and still not dress. Merry was very friendly, professional and helpful. Hi KM, Lucy In The SKY corporate office is located in 748 S Main St, Los Angeles, California, 90014, United States and has 32 employees. Have something to share about Lucy In The Sky? Hi Melissa, Casandra is literally the best person everI was struggling on how to figure out my store credit because I couldn't find the email but she merged my credits for me and helped me get my money back!! Hi Jay, Products used:We havent received the products, Hi Jessica! If you please email us at
[email protected] we can assist you with a return. Remember, you can do most things online at Sky.com. - Check in with your local post office, as packages are often held there for pick up. We may from time to time include third party links on our Website. Hi Mandy, Please read the email in full, there may be pertinent details which may have been missed. Her level of customer service was fabulous. Please email us at
[email protected] so we can assist you sooner. Hi Bethany, I am so disappointed and will NEVER ORDER AGAIN! Lucy in the Sky has a consumer rating of 2.82 stars from 1,067 reviews indicating that most customers are generally dissatisfied with their purchases. -Kate. Save ur money and timego to windsor insteadur going to end up there regardless. Our sizes may run a bit smaller, depending on the fabrication and the stretchiness of the material. I've never encountered an online retailer like this. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Return policy is awful and as slow. Contact from abroad. Depending at which stage your order is at, we may be able to adjust it accordingly. this was for a very special event and now i have no outfit and no resolution to this. Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). We ship from Los Angeles, and most orders do go out within 2 days, some up to 10 business days. Companies can ask for reviews via automatic invitations. Ordered a dress 10/12 in anticipation of a delay (their site said Nov. 5 would be MAX date of arrival). Share. I use the chat feature and they told me that the dresses would arrive within the next three weeks. The average timeframe is about 2 weeks all together, though can be longer or shorter, depending on processing time and potential customs delays:) . We may contract with other. Our regular return policy applies to all orders made through AfterPay. We're so sorry to hear that there was an issue with your order. You're better off getting your dresses from Shein cheaper, higher quality and at least give refunds. Contact BT. 0818 719 819. If i order now when i will receive it? Every item was shipped separately and weeks after stating they were stated to arrive. The woman who emailed me back gave no explanation to why my dresses didn't come and only told me that she cancelled my order. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. Thanks for your feedback. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Please contact us via Live Chat for 24 hour customer care. Takes forever to ship and zero response from Customer Service, Late delivery, low quality and useless customer support. Hi Bailey! Haiker Rojas. You may store, print and display the content supplied solely for your own personal use. WHEN SHOULD I EXPECT TO RECEIVE MY STORE CREDIT? Although some question the quality of products, Lucy in the Sky is a great place to look for a dress for any event. You can email us at
[email protected]! Why just give your money to a site without the opportunity to try and return an item? Hi Mike, Thanks for your feedback. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. The quality of clothing is so bad. We ask for your name, telephone number, home address, email address and age for, We may contract with other companies to provide certain services, including. -Kate. - Kate. You can call Tata sky Toll-free number- 1800 208 6633 and share your queries with the team.. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014.WHAT INFORMATION DO WE SHARE WITH OTHERS? -Kate. If you're reaching out to us regarding an order, please have your Order ID in your message. . If you choose to cancel your order and you have already paid for the goods, you will receive a store credit for the same value if it is within our shipping policy as outlined on our website; or with the option of either store credit or original payment refund, in the case of any shipping errors or similar situations. Horrible company and horrible customer service. HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP? We're sorry to hear that you had issues with your order. All orders are charged in USD - our website may show you the estimated equivalent amount in your local currency (this can be changed under 'My Account' of the website. Date of experience: 04 February 2023. -Kate. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. I wish they were more transparent with the type of quality on their website. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I'm dealing with their customer service right now and they are so rude and unprofessional, Hi Talia, Thanks for your feedback. Annoying, right?! -Kate. Alternatively, if you create an account under the 'My Account' page with the same email you used in your order, you can see all your orders under the 'My Order History' section. LUCY IN THE SKY IS OUR GO TO! Your use of the Linked Sites will be subject to the terms of use and service contained within each such site. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. I've lost $120 to Lucy In the Sky and received nothing. Do you agree with Lucy in the Sky's 4-star rating? The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact Sky in an easy-to-use summary, as well as a full comparison of the 13 ways to reach Sky, compared by speed and customer recommendations. For international purchases with specific credit/debit cards, your bank may charge an international transaction fee. Excellent Customer Service, Quality Name Brands. tablet. For example, the Trustpilot rating is 4.2 stars, which is an average of over 6,000 reviews. What is the Lucy in the Sky Return Policy? Not sure why they think someone would want to keep ordering dresses from their site and hoping that it fits or they are stuck with the purchase or a merry go round of returns. We do make it as transparent as possible indicating it on our FAQ to be read prior to ordering and easily on every individual dress page.You can email us at
[email protected] if you need further assistance. Not Available. My opinion of your service stands.I ordered the same dress in 2 sizes due to my daughters turnabout a 2 weeks away. Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.lucyinthesky.com and you should not rely on the existence of such a connection or affiliation. We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know at
[email protected] if you have any complaints or comments. Her real name is Carmen and she is secretive about her backstory. Followed up shortly after the purchase to make sure everything was ok. Her mom (Gene's mother's sister) has moved to France. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. As of 10/10 it hasn't even shipped, although they charged my credit card immediately. Contact Us. . We'd suggest to reach out to us via our Live Chat during business hours for more specific information:) Once a order has been shipped this cannot be canceled. I ordered a skirt set and I checked out their sizing guide which matched everything aside from hip sizing (the circumstance around the largest part of your booty). Do the dresses come within two weeks and is it worth the money? You'll soon realize why they don't allow real customer reviews on their site Hi Emily, Article created 4 years ago. Our customer support team is available Monday through Thursday 8 am to 4 pm and Friday 8 am to 3p pm EST (Excluding all federally recognized US holidays). Free FedEx Shipping, over US$75. Check out what 6,964 people have written so far, and share your own experience. Hi Chloe, Thanks for your feedback. I unfortunately missed the return window for the dress, but thought I would ask anyway just in case. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. International delivery is 5-10 business days. Now my daughter has no dress for homecoming and we are scrambling. . -Kate. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. If you have any further questions or concerns please email us at
[email protected] so we can assist you sooner. Hi Addison, Thanks for your feedback. Thanks for your feedback. It is 9/23 no dress. The email is a series of jokes about the customer service of a fictional company Lucy in the Sky. You can also visit this article for more information on getting support! Caveat emptor. We're so sorry to hear that you had issues with your order. Not only was she patient but she was quick and so attentive. Breaching this provision would constitute a criminal offense and www.lucyinthesky.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them. Hi Kristina, . Please email us at
[email protected] so that we can further assist you. For international customers, return postage is the responsibility of the recipient. -Kate. Please email us at
[email protected] so we can assist you sooner. Have e-mailed twice in the last week with no response! Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014. Hi Hailey, Thanks for your feedback. If you ever need sizing help please email us at
[email protected] so we can better assist you. The reps copy and paste generic statements to your emails and don't actually solve any issues. -Kate. CASANDRA M. was extremely helpful in seconds. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. You will receive your tracking number once your style/s have been shipped. If you're having problems with your Sky/ Yahoo email account, then phone us on 03442 411 653 for help. They charge so much and the quality is so bad. Check out what 6,864 people have written so far, and share your own experience. Sky Fax. For further information, please visithttps://help.afterpay.com/hc/en-au/. We're so glad you were able to reorder and get it in the time frame you needed. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. We are a 100% United States based company registered in California, and we process tens of thousands of orders on a regular basis. Sky Phone Number 2. For any delivery or shipment concerns please contact us within 14 days of the order being shipped. Website: lucyinthesky.com/shop Location: 1200 Wall Street, Floor 2, Los Angeles, California, 90015, USA Industry: Clothing Store Owner: Victor Sayeg Email:
[email protected] Trust Score: Good Social Media: Instagram & Facebook Advantages Lucy in the Sky is one of the most popular prom shops among young, stylish women. Guess I'll be donating clothes to charity. Lucy in the Sky Liverpool Claimed Review Save Share 333 reviews #16 of 1,353 Restaurants in Liverpool Cafe British Vegetarian Friendly Exchange Street East Unit 2, Imperial Court, Liverpool L2 3PQ England +44 151 236 9447 Website Open now : 09:00 AM - 3:30 PM COVID-19 update: See the added health and safety measures this property is taking. We may also share information with companies assisting in fraud protection or investigation. If you need help please email us at
[email protected] if anything else. They do not have number to call. There is no phone number and the chat has been disabled. I HAVE NOT RECEIVED MY ORDER. Chat is only option and that takes hours to even get a chat representative. -Kate. Write a review Sign in. 7) A group called John Fred and his Playboy Band had a #1 hit in 1968 with "Judy In Disguise (with Glasses)," a song that was a parody of "Lucy.".