Our today’s hotel housekeeping training tutorial will be on Super Cleaning procedure. • If the guest is sleeping, close the door quietly. g. Inspect refrigerator drain pan, where applicable, for presence of water or mold. 9. occupied by guests, hotel housekeeping departments are responsible for cleaning 2,292,500 guest rooms each day. In order to maintain the standards that keep guests coming back, the hotel housekeeping department or the room attendants should follow a series of detailed procedures and cleaning practices. Whom to be reported in case you find any issues with TV 4) Room cleaning Occupied room cleaning Note: Each hospital is to set standards regarding cloth colors, product selection and number of cloths used per room. Many of the staff in a senior living facility are considered “universal workers” and are responsible for the cleaning and disinfection of residents’ apartment units in addition to caring for their residents. As mentioned at the beginning of this article the final check is the most critical step in guest room cleaning, This makes the difference between just cleaning the room and delivering a professional job. Any associates cleaning the room should utilize PPE (e.g., gloves, face mask if desired, etc.) All amenities are replenished in bathroom. Shake out the linen to ensure that no guest articles. Inform room status to the Housekeeping control desk. Vacuuming of carpet and the upholstery maintenance. a vacant departure room? Change cleaning cloths when they are no longer saturated with solution, for a new, wetted cloth. 8. ones. amenities are changed with fresh ones. Perform dusting of the room. Also, a routine cleaning can maintain a guestrooms fresh, clean and spotless in appearance for a certain period of time. are lost in the folds of linen. 3. This is referred to as ‘clinical standard’ as most hospitals follow this standard for their general wards. Scan the bathroom surfaces for hair. Housekeeping control Desk. 4. Date Issued: ... All occupied rooms are serviced twice daily and as and when requested by the guest. Collect the soiled linen and throw in the linen bag. Disinfectant clean 6. All occupied rooms are serviced twice daily and as and when 11. Depending on the purpose of the area & surfaces to be cleaned, various standards of cleaning may be imposed. Housekeeping Department updates the room status from occupied to on-change and sends a room Pens 5. checked. 9. 2. This refers to the standard of cleaning usually in operation theatres & intensive care units in hospitals, where surfaces need to be constantly sanitized against all kinds of pathogenic microbes. Get sample Stationery, Formats, Hotel SOP's, Staff Training Tips, Job Descriptions and more. By training all EVS employees in this process, it guarantees consistency and accountability throughout your hospital. Objective: Create a clean and orderly atmosphere in the client’s room 1. The Executive Housekeeper or Assistant Housekeeper will be responsible for executing and reviewing the Super Clean program on a daily basis to ensure that the cleaning program is preceded efficiently and systematically. All maintenances are noted and given to the Engineering Switch off the room air-conditioner. After servicing the room following facilities function to be 3.2.2 Guestroom cleaning procedure GUEST ROOM How to Enter a Guest Room: • Room attendant must check the room status. A room attendant (room maid) attends an occupied room after attending the vacant room and the departure room. Hence, no changes to the room cleaning procedure should be executed without a program in place for properly retraining all team members along with a system of documentation and periodic reevaluation. The following is an excerpt from Disaster Planning, Infection Control, and OSHA Compliance: A Toolkit for Senior Living written by Karen T. Stratoti, RN, BSN, LNHA, CALA.. A Systematic approach can save energy, time, money and also increase the guest satisfaction level. But after a while, all rooms should undergo deep cleaning. Check the type of bed. If the guest is willing, proceed to clean the room. Using a guestroom inspection checklist ensures that the desired results or standards of the hotel are consistently achieved. Vacuuming of carpet and the upholstery maintenance. and before the room is cleaned. Housekeeping COVID-19 Mitigation Procedure 3 Cleaning and Sanitizing - The frequency of cleaning and sanitizing has been increased in all public spaces with an emphasis on frequent contact surfaces including, but not limited to, front desk check-in counters, bell desks, elevators garbage from dustbins. Make sure to interact with the patient during your cleaning process. 7. Another advantage of inspecting the room is to find any problems that may have been overlooked during the room cleaning well before the guest notice it and raise a complaint or dissatisfaction. Housekeeping Cart stocked and ready ( Please refer to the cart setup procedure) 3. room once the patient has left it.) The hotel's room cleaning procedure should not only the quality of service to the guest but also ensure efficiency and satisfaction for the housekeeping staff who is performing such tasks. Occupied - Weekly The room is occupied by a patient. Glass Cleaner 7. ROOM CLEANING PROCEDURE. Fold clothes and either put them on the bed or on a nearby chair 2. 2. one while servicing a ‘Vacant departure room’? All amenities are replenished in bathroom. 10-Step Occupied Room Cleaning Process. Issue the material daily as per the procedure to housekeeping workers. 1. Open the curtains and patio door. ... Change room lockers; Clean wall surface, ceiling fans, tube light fixtures, and change room lockers with clean & dry cloth followed by cleaning with a moist cloth. The Room attendants should always keep in mind that the cleaning of a guest room begins the moment the room attendant approaches the guest room door. 2. Make the bed, follow the bed making procedure. • Knocking firmly and say “HOUSEKEEPING” for three time. Bed is made according to procedure for bed making. 2. Left guest items to be deposited at For all environmental cleaning procedures, these are the best practices for environmental cleaning of surfaces: Use fresh cleaning cloths at the start of each cleaning session (e.g., routine daily cleaning in a general inpatient ward). The procedure of cleaning guest rooms by the housekeeping department can be summarized in the following way: 1. 4. ollect the soiled linen and throw in the linen bag. Replenish bathroom amenities: soaps, shampoo, conditioner, body lotion, shower cap, etc. Make the bed, follow the bed making procedure. Wipe down bathroom walls when soiled or splashed. During this time, room attendant does complete cleaning and replenishment of the bedroom and bathroom […] 13. The housekeeping floor supervisors should perform a detailed final check before releasing the rooms for arrivals because this is an integral part of the guest room cleaning. Removal of Trash and Soiled Linens: disinfect bathroom surfaces; collect soiled linens and used glasses; collect and remove trash. Do not leave an ozone generator machine in an occupied room, there are different technologies for air filtration or cleaning and any device that would be left in an occupied room should be designed for an occupied space. Once a standard has been established, there should be strict adherence to the cleaning methods required, & efficient training & supervision is called for. This means that the area should be free from harmful insects or pests. This cleaning standard demands that the surfaces & areas should be free from any organic or inorganic matter that may emit an odour. 2.2.2 2.2.2 CLEANING AN OCCUPIED ROOM CLEANING AN OCCUPIED ROOM The general procedure for cleaning an occupied room is the same as the procedure for a departure or check-out room, except that: • Beds may not need to be re-sheeted (this will depend on house policy. Entering the guest room by following the set procedure. Come back later. Evaluating Housekeeping in Minutes per Room. Between Patients: The room has vacated, and will be prepared for the arrival of a new patient. Before entering a guest’s room, note whether the DO NOT DISTURB card is on the doorknob. Open the door slowly and repeat “ Housekeeping”. Training Video Click here to watch: Hotel Room Super Cleaning Procedure […] Check for (DND). Bathroom is cleaned according to procedure. In every instance knock twice and allow appropriate time before entering. Select the appropriate check boxes to filter rooms by housekeeping status. 10. 1. Since 2012 Setupmyhotel.com is helping hoteliers around the world to set up their hotel operations. Once the staff enters the room and starts the housekeeping work, he must − Not use guest room linen as a door stopper or for cleaning and dusting the room. 5. 2. What is the difference in servicing occupied, Dirty and 2. when the standard is set, the area or surface is supposed to be free from apparent dust & dirt, as when wiped by hand. If your facility does not follow CDC recommendations and requires you to enter and clean a room that is occupied by a COVID-19 Maintain daily, weekly and monthly reports. Assemble the furniture and place appropriately. Most companies will have a mandatory two-knock, two-announcement rule. Handling Guest Room Damage & Missing Items + FREE Cleaning Checklist Templates for: Check-In Rooms (Vacant/Clean), Check-Out & Turnover Rooms (Vacant/Dirty), Stayover Rooms (Occupied/Dirty), Lobby / Vestibule Areas, Conference/Meeting Rooms, Public Restrooms, Elevator, Hallways & Staircases, and Outdoor Areas. Clearing the dustbins. The housekeeping floor supervisors should perform a detailed final check before releasing the rooms for arrivals because this is an integral part of the guest room cleaning. Why should we replenish all guest amenities with a new Occupied - Daily The room is occupied by a patient. in the bathroom. All guest amenities in room have to be replenished. department. All items used by the previous guest are changed with fresh All glassware and Ashtrays have to be cleaned. for standard amenity placement). 5. 10. Quantamary Ammonium 11. • If the guest bids you to enter, ask if you may service the room. Clean Bathroom. Checkout clerk (or cashier) contacts the Housekeeping Department that a room became vacant and needs cleaning! Assorted Forms 4. Mop bathroom flooring with disinfectant. guestrooms. Enter the room according to the procedure of entry to guestrooms. See you around and happy Hoteliering. It includes cleaning and keeping all occupied rooms twice per day on guests’ requests and convenience. Strip the beds. Spraying the room freshener. Using a deep cleaning or spring cleaning checklist ensures that all areas are covered during the deep cleaning process and also a special schedule is followed for the deep cleaning activity of all guest rooms. The sequence of room cleaning should always consist of 1) Preparation, 2) Actual Cleaning and 3) Final Check. They are also responsible for services such as laundry drop-off and pickup. Clean the room as previously directed Note: follow the bathroom cleaning procedure. Department: Housekeeping – Guest Room Maintaining. Training on how to quickly and efficiently clean a guest room, using just a few tools and products from P&G Professional. buy property in bangaloreChartered Housing is one of the best Real estate developers in Bangalore, and we undertake a variety of real estate projects such as apartments, villas, plots, etc. 1. He/She should always respect the privacy of the guest and follow the standard operation procedure for knocking and entering the guest room. (Maintain photograph for standard amenity placement) Dampen a clean microfiber mop head with an EPA-registered hospital disinfectant and wipe exterior of light covers, then walls in a straight-line fashion, ceiling to floor, and avoiding circular scrubbing motions. 12. Room has to be spic and span at every given time. Cream Cleaner 9. of guest. If, on average, a room attendant cleans 15 rooms a day, then there are at least 152,833 room attendants employed each day in housekeeping departments across the … Housekeeping room attendants are responsible for cleaning a hotel room during a guest's stay and immediately after his departure. 3. Keep the guest room door open while working. *Gloves *Safety Glasses 2. Take one step into the room and announce out “Good morning/afternoon, Housekeeping to service your room.” If the guest is still in bed, undressed or distressed, quickly and quietly leave the room. I want to make sure I am meeting your needs so please tell me if you have any specific cleanliness Points while servicing a occupied room? / Bulbs etc. Personal Protective Equipment as needed. requested by the guest. SOP  Housekeeping Servicing Of Guest Rooms, Department: Housekeeping – Guest Room Maintaining. • Chartered Housing is one of the best real estate developers in Bangalore, and we undertake a variety of real estate projects such as apartments, villas, plots etc. Before occupied room cleaning: • Check for isolation status • Always perform hand hygiene • Don appropriate PPE • AIDET® • Check Sharps container. “ While I am in your room today I will be cleaning some key areas in your room such as the trash, floors, restroom, and you can expect to see me once a day. What all to be check after servicing the room? Replenished  amenities 9. This is where housekeepers must knock twice and say "housekeeping" and upon entering the room again announce themselves once more in case the guest didn't hear them from outside the room. Draw all curtains and open the windows for airing the room. Multi-Purpose Degreaser 8. Employees track the process using a Duty Checklist each time they clean a room. Vacant dirty rooms cleaned thoroughly and all used items/ To meet this standard, the surfaces should be cleaned so as to be free from any harmful bacteria that may cause disease or infection. 1. Patient Room Procedures Introduction The cleaning procedures for Patient Rooms are broken into 2 groups. © Setupmyhotel 2021 - All rights reserved. 5. There is a set procedure for cleaning staff before the service of the room begins. 14. OTA – Online Travel Agency - Definition / Meaning, 6 Stages of The Guest Check–In Procedure [With Flowchart], Types of Common Guest Complaints in Hotels, Different Booking Source Of Hotel Reservation with Examples, Security - Handling Suspicious Items and Packages in Hotels, HR - Sample Reference Check Questions For Recruiting Hotel Staff, Security - Types of Emergency Situations Encountered in Hotels, Store - Inventory Stock Check Policy for Hotels, 10 Types of Trolley Used in Food and Beverage Service, Room Service / In-Room Dining Department Layout or Design, Types of Spoons and Knives Used For Food & Beverage (F&B) Service, Main Factors To Consider While Menu Planning, Must Have Menu Knowledge for Food and Beverage (F&B) Service Staff, SOP - Engineering - Different Modes For Starting Diesel Generator (DG) Set, SOP - Concierge / Bell Desk - Left Luggage procedure, SOP - Front Office - Open in room Safe/Locker On Request, SOP - Front Office - Generating Reports [Routine Report, Emergency Reports], Housekeeping - Introduction, Definition, Role, Responsibilities and Layout, Room Status Cycle (Diagram) In Housekeeping | Hotels, Room Status Codes For Housekeeping Department, Types of Window Curtains / Window Treatments For Hotels, Front Office - Guest Dispute / Allowance Voucher Format, Front Office - Welcome Letter All Inclusive Package, Concierge - Excursion Request Form Sample, Front Office - VIP Amenities Request Order Form, standard operation procedure for knocking and entering the guest room. The room is cleaned when the guest is occupying the room. Enter the room according to the procedure of entry to In some cases, they are required to run errands. • Enter a room vacated by a COVID-19 patient for cleaning until it has been empty for a minimum of 30 minutes to allow the ventilation to clear any potential virus in the air. If it is, return later to check the room when the card is removed. (Maintain photograph In case the guest does not want the room serviced, ask for an alternative time. Check to make sure that all equipment in the room is in working order such as TV, air conditioning, lights… 3. Room Status. ... by looking at it in terms of minutes per occupied room (MinPOR), you can then use this figure as a means to curb salaried labor costs. Keep the vacuum cleaner and other cleaning apparatus in the room. Prepare the Room: update room status; remove food service trays; check lights, lamps, television, drapes and lanai. This standard means that the area should be free from harmful chemicals on the surfaces & in the surrounding air. Room attendants attend the occupied room in the morning for the first time. 1. It is at least attended twice in 24 hour. All drawers and cupboards are checked for any lost and found Neutral Cleaner 10. Remove soiled linen from beds and bathroom. 3.Clear the garbage according to the procedure of removal of the room today. Change if necessary. PATIENT ROOM OCCUPIED MATERIALS REQUIRED 1. Cleaning of an Occupied Room ENTERING THE GUESTROOM • Knock on the door with your knuckles and announce ‘Housekeeping’. Fold clean towels and bathmat to the hotel’s standards and place either in the bathroom or on the beds. 2.4 Before Entering a Guest Room . Once inside always start the cleaning process by stripping the sheets. The sequence of room cleaning should always consist of 1) Preparation, 2) Actual Cleaning and 3) Final Check. Cleaning an Occupied Room. 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Following the set procedure as per the procedure of entry to guestrooms training... Are checked for any lost and found of guest given to the procedure of entry to guestrooms on Super procedure!